German Consulate HK

Visited the German Consulate HK. The office hour is Mon-Fri, 8:30-12:00. It was within office hour, but there was no reception at the counter. I queued at an empty counter for 30 min, fianlly a lady appeared. I asked her a simple question, and she said she didn't know the answer, and would help me to ask somebody else. After yet another 20 min, I got a not so clear reply. I decided although I still have doubts, I won't spend yet another 20 min to wait for another answer. ... -_-"